1. The Cuckoo (and the music) does not work properly

Please follow the SETUP INSTRUCTIONS carefully, when unpacking the clock. If the clock should not work in the end, please check the following points:

Step 1

Have the clamps been removed from the bellows inside the clock as described in the instructions?

Step 2

Has the cuckoo’s door been “unlocked”? There is a small wire blocking the cuckoo door to secure it during shipping.

Step 3

Please check the position of the night shut-off. The most common reason why cuckoo and music do not work is that they have been turned off. With some clocks, the night shut-off is a switch on the left side of the clock. With other types, it is a wire under the clock. Check both positions of the night shut-off and make sure that the switch is not “somewhere between” the ON and OFF position.